TurboTax e-filing fees for State is misleading, $25 instead of $20 as mentioned in software

Fees increase in March..   If you read the fine print on your packaging for the software you will see that it tells you the fees are subject to change.

I agree with you on the fee and think it is wrong...regardless of subject to change, etc...

This is not a small company and they have smart tech people handling the software.

I used the downloaded version and the software has downloaded multiple updates since I started working on my return, even two nights ago. If the prices change after a certain date, that should be part of the updates that are downloaded.

What is more frustrating is when your return says you owe $20, in my case $40 because I have two states, but when you click to pay, the amount being charged is $50, not the $40 that the system was saying that you owed.  That is like going to the Wal-mart and the tag of the item says $40, but when you go ring up, it rings up as $50.  Wal-mart is going to to check the tag and if it said $40, they are going to charge you $40 and fix it for the next person.  I have a screen shot showing I owe $40, but TurboTax wants $50 when I put in my card information. 

I found it to be bait and switch as well.  I purchased the software in time to save money on the State return, but filed on April 13th (not even a Friday 13th) and after everything was ready then asked to make the payment.  A better, more transparent approach, would have been a countdown feature showing how many days remaining before being charged.  Even better, if there is a discount at time of purchase, that discount should apply during use regardless of date.  I'm sure the legal phrases were disclosed to keep them from being sued, but it harms intuit's reputation to have a bait-and-switch policy executed like this.  Customers will remember how they felt after experiencing this.

I agree. The $20 reference was in the program itself as I wrapped up taxes. A few minutes later when I went to e-file, it was $25. ... Not right to do!  ... This coupled,  with Intuit now always pushing new product, will make me look for a new vendor next year.  Their download software is feeling “old” and in need of refresh. 

What pi***ed me off was not the $5 or the $20 but the $25 because I have ALWAYS filed the state by mail. I chose to "just simply" do the e-file because everything was loaded in with driver's licence, all the other info, bank crap, everything I had spent time on for the Fed. And WHOOOOOOOOP. At the very end, after TT relentlessly pushed the e-file, I get this $25 charge at the last minute. Where was the Big, bold copy that states, YOU WILL NOT BE CHARGED A FEE FOR STATE IF YOU PRINT OUT AND MAIL IN. TurboTax will charge you $25"  instead of the "most people do efile with both" and "safe and simple" and "we make it easy" Just so weaselly. I've used TT for about 15 years and I've always "just simply" printed out my returns and mailed in my check when I had taxes due. So, this 'just because we can' efiling charge was egregious. 

Agree with the bait & switch! Clearly shows it will be $20, then they charge $25. It's only $5 (well $10, for 2 returns). It's not the money - it's the principle. Disgusting.

It is bad that I paid $25 for a state efiling instead of the said $20 on Turbotax popup screen. Not trusted. Feel bad. I expect Turbotax to honor $20/state efiling for everyone.

Beautiful documentation. I agree with bait and switch - it left a bitter taste in my mouth, especially as I had to wait for an updated 1099 (came today) before I could file. I’ve used TurboTax since 1996! Intuit has no respect for me as a loyal customer, just bait and switch and gouge me for every dollar they can. Capitalism at its stinkiest. Boo Hiss.

Totally agree with the many comments that this is a disgusting (and, I imagine, illegal) bait-and-switch.

I'm disgusted every year that I pay Intuit/TurboTax for mediocre software that should be given away for free by the US Government to all taxpayers, esp. since the main reason it's not provided for free by the US Treasury is because Intuit has lobbied fiercely against taxpayer interests for over two decades (https://www.propublica.org/article/inside-turbotax-20-year-fight-to-stop-americans-from-fi[product key removed]-for-free).

In recent years, I have e-filed my federal and NY taxes but printed out my CT taxes and mailed them via the USPS because I wasn't willing to pay Intuit's outrageous e-filing fee. I'm ashamed and angry Intuit takes so much of my money. Printing-and-mailing my CT taxes every year has been my small protest.

This year, my wife talked me into e-filing and paying the $20. After typing in my bank account info and credit card information (for the "$20" fee), the final page showed I would be charged $25! I would have printed out my CT forms again this year if I had known it was $25, not $20. I was truly suckered.

Intuit is a very scummy company, getting rich by screwing American taxpayers year after year after year and buying off Washington for the privilege of making tax season just that much more painful and unpleasant!

I completely agree. We bought ours form Sam's Club, everything stated $20 and then a Sam's Club $10 credit. State filing should be $10. We Go to process cc and it shows $15. Pretty petty for a multimillion-dollar company.