TurboTax is not letting me complete the purchase of a State e-file

Forum|Forum|4 years ago
May 16, 2021
14 replies
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eFile

chasefamily0521

I keep failing after the "Let's Complete Your Online Purchase screen". Any ideas?

JohnAZ

Not sure if this problem is the same as the one I experienced but I had to login to Intuit as a guest to finally get the payment processed for the State e-file.

Do not login to intuit with your current account, Click on guest and complete the form. I just worked for me and I hope this solve the problem you're having.

Added Note: I also logged out of Google in my browser, so that Google Pay does not try to auto fill the form payment field. Restarted TurboTax and processed payment as guest.

gbinesh

did not work for me. could be some glitch on turbotax end looks like. Need to wait till morning to get to customer service

romulutsara

I cannot pay the 25 $ e-file with the state of California ?

GDUB2

Having the same issue in 2024! Any improvements from Intuit / turbo tax to address this?

LindaS5247

Please clarify your question by providing a few more details about your situation. What TurboTax version are you using? Have you tried clearing your cache and cookies? Was your federal return e-filed and accepted?

Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support.

Please click here for tips to avoid your e-file from being rejected.

Please click here for "How to E-File My State After I already Filed My Federal?"

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

danomano

I'm having the same problem, I tried like 20 times!! Turbotax won't let me to to the secure payment page, I mean, why???

gbinesh

same issue here. Tried as guest, current account, different credit cards. Nothing

carrieNchet

I am trying to see the status of my retutn

DoninGA

Employee

@carrieNchet wrote:

I am trying to see the status of my retutn

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

dohar67

Had to change size of text to 100 percent, then kept changing resolution between screens to see what was entered into various fields. Made it through the screens without being able to see what was entered in the fields until the next change of resolution. Took some time and skill but made it happen. Good luck to all. Also right click on TT icon and switched to Administrator.

asuperneau

This method worked for me until I had to enter the expiration date of my card. The drop down field did not work at any resolution. This has been the worst, most frustrating process!

JohnAZ

Try this.... If you use Google Pay, log out of Google in your browser, so that Google Pay does not try to auto fill the form payment fields. Restarted TurboTax and processed payment as guest.

dohar67

That is right click on TT icon while holding down the shift key, sorry. Best of luck.

chasefamily0521

Thanks for all the suggestions. Called Intuit support and they couldn't figure it out either. Ended up just installing on my older, slower PC and it worked. Intuit said some of the new PCs with upgrades versions of Windows are not compatible with TurboTax. I'm not sure I buy it, but i do see others with the exact same problem I was having...

5416882433

Why can't I purchase and file my state taxes at same time as I do Federal?

TarheelwriterAuthor

After 3 tries and much waiting on the phone, I finally got a customer service representative, WHO KNEW WHAT SHE WAS DOING. I was able to purchase the State e-file on the phone and move to completion.