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gregwalsh2004

Solved

I have a Turbo tax prepaid card and need to dispute a transaction how can I get a dispute form that I can email them on my phone

Forum|Forum|6 years ago
June 3, 2019
53 replies
0 views

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TurboTax Deluxe Online

Best answer by MichelleLO

Please click on this link for information on disputing a transaction.

https://www.turboprepaidcard.com/help-faq-s#disputetext

For further assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

Show previous replies

MissAm3

@gregwalsh2004

https://turbodebitcard.intuit.com/assets/docs/Transaction_Dispute_Form.pdf

thats link straight to the form

Chris216

I see in my app for turbo that there is a transaction that i did not do cvs my card was lost

Ninoo

I did not remove 128$ from my turbo tax card I never knew my money was on the card

Irielw

There are several transactions on my account they were use to p2p. I did not do them. Also, moving funds from my “Savings Vault”.

MichelleLO

Please click on this link for information on disputing a transaction.

For further assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

For information on the Turbo Vault please see this FAQ: Turbo Card Vault

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Anonymous

I summited a dispute through turbotax on a transaction that I did not make. I am now working on a letter that includes more information about this unauthorized transaction that was made. What would be the next step

CarissaM

You would need to reach out to the customer support team, you can locate the number here. They will be able to assist you in disputing the charge on the card.

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Jonathanhorn

How do I dispute a transaction

DaraLO

@Jonathanhorn To dispute a transaction for your Turbo Visa Debit Card, follow the instructions listed in the following FAQ: https://turbodebitcard.intuit.com/help-faq-s#disputetext

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Kconnally

I submitted a claim on the 18th was advised I would have a provisional credit and I still have not received it or an answer for my dispute. Why are there no live agents to talk to?

CassLO

Please see this link that was posted above for information regarding disputes on your TurboTax card. Please click here for the customer care phone number. When you call the number follow the steps below :

Listen to the recording
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

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Kconnally

WHY IS THERE NO LIVE PERSON TO TALK TO! Why why why?? Y’all denied a dispute that I was obviously right about

Twayne20000

Never had so much trouble getting help

CarissaM

The only way to get assistance on the Turbo Prepaid Visa is to contact customer support by clicking here.

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Benjithugger

@CarissaM

MichelleLO

@Benjithugger Do you have a question we can assist with?

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southernhomesyst

Crap is a joke, i had 2000$ stolen out of my vault and sent through freaking paypal and i disputed called millions times to get someone who cant speak english then get an email 6 months later saying it was a legitimate transactions, i still have all the proof. nobody will do anything about it, it makes me sick. I have 3 kids and a paralyzed wife so 2k is a lot to us.

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