Turbotax 2024 will not print: STILL NOT SOLVED AT 2/2/25

Forum|Forum|1 year ago
January 26, 2025
66 replies
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I've been using Turbotax for at least a decade. I've got a very simple return that is ready to print. Turbotax Premier 2024 is not letting me print. There is no problem with my Canon printer. I can print from Excel, for example. My iMac operating system and Turbotax says my Turbotax application is up to date.

Update 1-27-25: By the way, I have Adobe Acrobat Reader installed on my machine and I have had a session open during the failed print jobs.

Update 2: 1-27-25: Is there anybody that I can escalate the question to?

Update 3:It looks like there's an [phone number removed] number. I'll try that on Friday when I get some free time.

Update 4: eight hundred - four hundred forty-six, eight thousand, eight hundred forty-eight.

Update 5: Still NOT SOLVED. Opened Turbotax. Checked for program updates. Print job seems to start normally. Got a "boop" sound as the print window closed. Nothing prints to my Canon printer (which prints fine to other programs). No pdf print file created. STILL NOT SOLVED. Will call the 800 number this weekend to try to get help. Apparently Intuit published defective software.

Update 6: Sunday 2/2/25: Spent an hour on the phone with the Turbotax "Help" Desk. Determined that they could not help me. My new best friend Sam assigned an issue number (154 26 40 868)and said he would escalate the issue to "Tier 2".

The cherry on top of the brown smelly sundae was that I almost immediately got an email saying that my case was CLOSED. So I called back in AGAIN to Turbotax "Help" Desk to confirm that the issue was still open. Spent another 30 minutes on the phone to confirm that the issue was still open. Was disconnected. Spent another 30 minutes on the phone (second try) to confirm that the issue was still open.

Found that TURBOTAX HAD IN FACT CLOSED THE ISSUE. Asked a Turbotax "Help" Desk person to reopen the issue. She said she couldn't do it. That only my new best friend Sam could do that.

Still Turbotax 2024 for Mac will not print. Vaporware.

Best answer by bpayseno

I am having the same issue. Everything is updated and I have the full version Acrobat installed, but can only get the program to preview the returns, not print. Clicking the "Print Returns" button shows it's prepping it to print, then it makes a sound and disappears. Restarted system a few times, cleared all the caches and nothing changes.

Show previous replies

jimgordon6120

Absolutely the exact same issue. I cannot imagine any other reason for this other than Intuit is forcing customers to pay for E-file state returns rather than email for free. A total money grab.

aeweiss

I'm having this exact same problem with printing. I'm connected with a HP LaserJet using a USB cable. Everything else prints just fine, but no TurboTax 2024. Very frustrating.

09Talo

I have this same problem. I have a Mac, fully updated, printer works fine with other things. I updated my turbotax desktop software. I asked it to save it as a pdf. When it asks you to name the file it comes up 'JoeShmoe24' Change it to JoeShmoe24.pdf and it will save it properly. Then you can print. As for printing from their desktop, definitely an issue there that they need to fix.

Bob13018

Having the same problem....prior to transmitting, TT asks if I want to print my return, I do but it does not print!

My HP printer works fine on all my other (non-TT) apps.

It's time TT got serious on this issue and corrected the problem

Bob

mikenibbs

Just had the same issue myself this morning. Upgraded to Premier from Deluxe this year and it is the first time I was not able to Print my returns nor Save them to PDF. Am hoping that they solve this problem soon.

Whenever I try to print I get the circling motion during attempt to print and then it aborts. Have tried multiple times. Even restarted my Mac and tried again with no luck.

Did receive notification that my return was accepted by IRS within 15 minutes of filing electronically. State filing indicates it will take 24 to 48 hours before I will receive notification in Illinois.

FW9

2/8/25 -I am having the same issue. Cannot save to PF or print. Turbotax tech support could not resolve. Hoping the next update will fix the problem. I may have to resort to "print screen" one document at a time.

Very frustrating having been a turbotax user for over 10 years. and nver hd any issues. Probably switch to Tax Act next year.

msgroi

2/8/25 Having the same issue with my TurboTax24 Home and Business

pannbacon1717

I have the same exact problem. Starting to hate TurboTax.

peta72

I'm having the same issue as of 2/9/25. I cannot "print required forms" that I'm supposed to mail in and I cannot print my return either...