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Halstax2020

Solved

Chat with agent

Forum|Forum|3 years ago
February 3, 2023
39 replies
0 views

chat with agent on line

TurboTax Live Deluxe Online

Best answer by bluedeb

TurboTax’s Live chat feature is here to quickly connect you with a tax professional while you're working on your return. This feature is available daily from 5:00 AM to 5:00 PM PT.

To access the chat feature:

Sign in to your TurboTax Live account
Select Live help on your screen
On the Hello screen, select Connect Now, enter your question and select Continue
On the next screen, select Chat with us. Enter your details and select Get a chat. You will be connected with a specialist as soon as possible
When you’re finished, close out of the chat box and select Exit chat

If you minimize or lose your chat conversation, select Live help to reopen your chat window and continue.

Show previous replies

Krisguz771

Yes my return was accepted by IRS 1/22/25. But it still says processing. I checked the irs site. And it only says processing it don’t tell me y it is taking so long turbo tax said I would get it by 2/11. Than said because EIC. It would tell me when I get my refund 2/22. But status still has not changed. It says I should get refund my 3/2. I’ve tried calling it’s and can’t speak to anyone.

Halstax2020Author

I am having trouble logging in to get started on filing my return

Van_Rogers

Has my fees been paid to TurboTax yet?

CatinaT1

Tax Tools and Tools are down the left side of the screen in a black border. Follow these directions.

Down the left side of TurboTax, click on Tax Tools.
Click on Tools.
Click on My Fees in the center of the screen.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

EDY1

I DON'T NEED TURBO TAX DELUXE, I NEED BASIC OR FREE.

DoninGA

Employee

@EDY1 wrote:

I DON'T NEED TURBO TAX DELUXE, I NEED BASIC OR FREE.

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040. If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2024 online tax return. Click on Clear & Start Over.

josephdrs

Hello, I downloaded intuit turbotax and I'm a single owner of a LLC, but its telling me that the software is not the right one

DoninGA

Employee

@josephdrs wrote:

Hello, I downloaded intuit turbotax and I'm a single owner of a LLC, but its telling me that the software is not the right one

If you are using the TurboTax desktop editions installed on a personal computer, all the desktop editions include the same forms, schedules and worksheets. You only get more help and guidance using the higher desktop editions.

The desktop edition you are now using supports single owner LLC income and expenses reported on a Schedule C. Your edition may recommend that you upgrade to the Home & Business edition, but that is only a recommendation, Not a requirement.

Elodie 12

So i just checked my taxes and no federal taxes are being taken out unless my income hit 500 dollars or above. I have fixed my w4 multiple times think I was filing it wrong but I am confused on what might the problem be.

KeshaH

This is normal based on how withholding works.

Federal tax withholding is based on your estimated annual income, filing status, and the information you provide on your Form W-4. If your paycheck doesn't reach a certain threshold, you may not have any federal tax withheld because your expected annual income would be below the standard deduction ($15,000 for single filers in 2025).

This doesn't mean there's a problem with how you filled out your W-4. It could simply mean that based on your current income level and withholding settings, the payroll system is calculating that you wouldn't owe federal income tax until you earn more income.

If you'd prefer to have taxes withheld anyway, you'll need to submit a new W-4 to employer and specify an additional amount to withhold on line 4c.

@Elodie11

Freshd07

I cannot track my refund. Every time I try it says they cannot find it with the information given. But it says my refund was accepted! That’s was on the 12th!

CatinaT1

Are you getting an error on Where's My Refund? Make sure you are entering the correct Federal refund amount and not the combined Federal and State refund. Also make sure you are entering your full federal refund amount, not the amount you would get if you had fees taken out.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Rogi

Hello- my tax return was rejected claiming my wife, Francisca Rogi, has a SSN that belongs to someone deceased. Shes alive, please help me.

CatinaT1

Have you confirmed you entered her SSN correctly?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

batsaikhandolgormaa

Hello Please check my tax refund hasn't arrived in 21 days. Is there a problem?

KeshaH

You can check the status of your refund by using the IRS Where's My Refund site. This site will let you know if the IRS needs more information from you, has offset your refund to pay a past debt, or just needs more time to process your return.

@batsaikhandolgormaa

Monilladown

Hi....

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