I need a number for the IRS where I can talk to a real person??

All IRS phone centers are currently closed. Additionally, the IRS has delayed the processing of paper filings while they navigate through the stimulus processing. You can either wait until the IRS contact centers reopen for calls or try to mail the Form 8962 & 1095-A. If your 2019 return is not complete, the IRS is deferring to 2018 filings for processing your stimulus payment.

If you purchased insurance through the marketplace and received a 1095-A, that must still be reported on your return.This will calculate the Net Premium Tax Credit on Form 8962. This form reconciles the amount of the credit available to you with the amount already received as an Advance Premium Tax Credit. The result could be additional credit owed to you, or you may have to repay any amount already received in advance. Because of either of these results, it is important for taxpayers to include the information from Form 1095-A on their return.

Follow these steps:

• Click on Deductions & Credits under Federal
• Under the menu for Medical, click Start/Revisit next to Affordable Care Act (Form 1095-A)
• Answer Yes indicating that you have the form to enter
• Complete the information on the next screen to match your form and click continue

 https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

You cannot speak with the IRS currently as their offices are closed.  It is not possible to change the payment method for a tax refund in progress.

If you are referring to your Economic Impact Payment (stimulus payment) you may be able to make a change here: IRS Get my Payment tool.

@Jcerbantez

We in the Community have no way to know what IRS Notice was sent to you.

However, let me make a suggestion: do you have health insurance purchased under the Affordable Care Act ("Obamacare") from a federal or state marketplace?

If so, did you receive a 1095-A form in the mail and did you enter it into your return?

The 1095-A generates a form 8962 in TurboTax, and not including the 8962 in your return is one of the most common reasons to get a letter from the IRS in the weeks after filing.

Does this sound familiar?

@JosephWilson1972

This thread was about speaking to an IRS employee. If you want to do that, follow the suggestions above, understanding that many IRS employees are still not back in the office so wait times can be very long.

If, however, you want to talk to a TurboTax person about your amendment to ask a question, please read on.

The Free Edition of TurboTax does not provide phone support. If you have a question, you can ask it here on the Community and we will try to help you.

If, however, you are using a paid version of TurboTax, please see this TurboTax FAQ.

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@Ironsidepride wrote:

I mailed my taxes in March  andhaven't received my refund yet.

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The IRS is not processing any type of paper tax returns at this time.

Go to this IRS website for information - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

The IRS is not currently able to process individual paper tax returns. If you already have filed via paper but it has not yet been processed, do not file a second tax return or write to the IRS to inquire about the status of your return or your Economic Impact Payment. Paper returns will be processed   once processing centers are able to reopen.

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@Hammond2011 wrote:

I DID NOT NEED THE IRS NUMBER,  I already called them and due to high call volumes they told me to try again. I need to know why the return to guys said was correct was not. The IRS adjusted my refund. 

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Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

Go to this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Why is my refund different than the amount on the tax return I filed? 

All or part of your refund may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.

We also may have changed your refund amount because we made changes to your tax return. This may include corrections to any incorrect Recovery Rebate Credit amount. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.

Tax Topic 203, Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts has more information about refund offsets.